Need Info Regarding An Order?

Before you use the Contact Us form below, please review the

Frequently Asked Questions:

Where is my order?

  • Please note that ALL orders take 3-5 Business Days to Process/Make before shipping.

  • If you purchased Priority or Express shipping at checkout please note that your order will still take this amount of time to process. Once it's made and ready to ship then we will ship your item out via the shipping method you chose.

I ordered the wrong size/color. Can I change my order?

  • Unfortunately our system doesn’t allow us to change anything that the customer initially selected. If still within 24 hrs of ordering, we can cancel and refund your order so that you can repurchase the correct item.

I need my order fast! How can I get it quickly?

  • Please use the "Contact Us" form below and let us know that you want your order rushed. Rush Orders come with an additional fee. We will send you an invoice and once paid we will rush your order within the time frame we provide (Typically orders will be made and delivered with in 4 days)

My Tracking information says "Shipment Delayed". Where is my order?"

  • Unfortunately, we cannot control the shipping carriers once your items ships. Please contact USPS at 1-800-ASKUSPS to inquire about your shipped order.

My Tracking information says "Shipping Label Created" but it's not moving. Whats going on?

  • Houston area USPS can often provide incorrect shipment information. When an order ships, it ships. It could mean that the package is at the main center but hasn’t been rung into the tracking system. Allow 3 mail days prior to this message to see a change. If it's still saying the same thing Contact Us or USPS.

My tracking says "insufficient address" or "returned to sender". What do I do?

If your package does not successfully deliver and is sent back to Lenee's Closet, it is typically due to insufficient address information provided by the buyer. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

  • The shipping address does not exist
  • The shipping address is misspelled
  • The shipping address is missing information (i.e. apt/bldg/suite number)
  • The carrier is unable to safely deliver the package
  • The addressee has moved
  • The addressee has refused the package

Returned to sender packages will be restocked and you will be issued a refund minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. You can use the refund to repurchase the items, however, please note that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. We does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Is there a coupon code I can use or when will the next promo code be released?

    We usually release coupons weekly so be sure to remain on our mailing list for deals and sales. Emails sent to us about coupons and promo codes will automatically be considered low priority and may not receive a timely response.